Terms of use and general terms and conditions

Terms and conditions

 

(Bonusterms can be found here: www.onlinecasino-eu.com/en/bonusbedingungen)

 

Version 1.21-2018

Last update 24.5.2018

 

1. General information

 

1.1  Please read carefully the following legally binding agreement (hereinafter ‘agreement’ or 'terms and conditions') between OCG International Limited under the brand name of OCG and yourself (hereinafter ‘the player’ or 'player').

 

1.2  OCG in these terms and conditions refers to OCG International Limited. OCG International Limited is incorporated with company registration number C 67414 in Malta. OCG has its registered office at Tower Business Centre , Level 3 (Suite 1535)
Tower Street
Swatar, Birkirkara BKR 4013
Malta.

 

1.3  With ‘site’ ‘website’ ‘the site’ or ‘the website’ these terms and conditions refer to www.onlinecasino-eu.com, all related URLs and any related sites on which the OCG services are operated.

 

1.4  These terms and conditions constitute a binding agreement between the player and OCG.

 

OCG International Ltd is licensed and regulated by the Malta Gaming Authority (MGA). OCG is operating under a Class 1 license MGA/CL1/1073/2015, issued on March 17th 2015, with software supplied by Net Ent Malta Ltd, with license number MGA/CL4/184/2004), a Class 1 license MGA/CL1/1072/2015, issued on March 17th 2015 with software supplied by Microgaming Europe Ltd, with license number MGA/CL4/344/2007 and a Class 1 license MGA/CL1/1071/2015, issued on October 15th 2015 with software supplied by Oryx Gaming Ltd, with license number MGA/CL4/1100/2015. These  licenses are issued and regulated by the Malta Gaming Authority (www.mga.org.mt). The MGA is a regulatory body.

 

1.5  These terms and conditions come into force as soon as the player validates them by confirming he/she read, understood and accept them.

 

1.6  These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of Malta.

 

1.7  The player must read these terms and conditions carefully before validating them. If the player does not agree with any provision of these terms and conditions the player must not use or continue to use the website.

 

1.8  OCG’s terms and conditions may be amended from time to time. The player will be notified about possible amendments. The player must re-confirm acceptance before amendments come into effect.  The version number and the date of the last update on top this page provides the player with information about when the last amendments have been made.

 

1.9  These terms and conditions are published in German and English languages for information purposes. It is only the English version that is the legal basis of the relationship between the player and OCG. In case of any discrepancy between a non-English version and the English version of these terms and conditions, the English version shall prevail.

 

1.10  Any reference to OCG’s games in this agreement shall refer to random number generator casino games, live casino games and mobile casino games as may from time to time become available on www.onlinecasino-eu.com and related URLs. OCG reserves the right to add and remove games from the website at its own discretion.

 

1.11  Playing at OCG is for entertainment purpose only. No real money playing is required. The player may play without betting money if he/she wishes.  The player acknowledges that he/she does not find OCG to be unfair or indecent.

 

1.12  There is a risk of losing money when playing for money at OCG. OCG has no responsibility for such losses.

 

1.13  The player agrees to indemnify, hold harmless and defend OCG’s directors, partners, licensees, distributors, subsidiaries, employees, shareholders, agencies, against all claims, demands, liabilities, damages, losses, expenses and costs, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:

 

  • The player’s breach of this agreement, in whole or in part;

 

  • Violation by the player of any law or any third party rights;

 

  • Use by the player of OCG or use by any other person accessing OCG using the player’s login credentials, whether or not with the players authorization.

 

1.14  OCG is not liable for indirect or direct consequential damages arising out of the use of OCG’s services. This applies also where OCG had prior knowledge of the possibility of such damages.

 

1.15  The division of these terms and conditions into sections and the insertion of headings are for convenience of reference only and shall not affect the interpretation of this agreement.

 

1.16  OCG’s casino software is provided by Oryx Gaming. The player hereby agrees not to circumvent in any way Intellectual property rights of Oryx Gaming.

 

1.17  If provisions in this agreement becomes or is illegal or unenforceable in any jurisdiction, it shall not affect the validity or enforceability in that jurisdiction of any other provision from this agreement.  Any provision of this agreement that is invalid, illegal or unenforceable in any jurisdiction will be ineffective in that particular jurisdiction. The validity, legality or enforceability of that provision in other jurisdictions will not be affected.

 

1.18  OCG’s customer support is operated 24 hours, every day via mail, chat and phone.

 

2. Bonus scheme conditions

 

2.1  The player acknowledges and understands that separate terms and conditions exist with respect to bonuses and other promotions. These terms and conditions are in addition to this agreement and are outlined in the bonus terms pages: https://www.onlinecasino-eu.com/en/bonus-terms-and-conditions/.

 

3. Exceptional circumstances

 

3.1  OCG is not liable for any lag, downtime, server disruptions, or any technical or political disturbance to the game play. Refunds, under such circumstances, may be given solely at the discretion of the management. Management will always pursue what it deems to be the fairest solution in such cases. Management may, at its own discretion, consult the MGA to obtain a fair solution.

 

3.2  OCG is provided on an ‘as available’ basis. OCG gives the player no warranty or representation, relating to the satisfactory quality, completeness or accuracy of the service or the software.

 

3.3  If OCG is subjected to a system failure and the game will be corrupted because of this, the player will get his/her money back for the amount wagered when the failure took place.

 

3.4  OCG accepts no liability for any losses or damages which are deemed or alleged to have arisen out of or in connection with the OCG website or its content. This includes but isn’t limited to delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

 

3.5  OCG will have the rights to change errors made in publication of information. Including but not limited to jackpots, odds and pay tables. No rights can be derived from wrong published information of any kind.

 

3.6  OCG will have the rights not to pay-out winnings based on wrong published information. Players that lost money as a result of such a case are entitled to a refund of the money they lost.

 

3.7  If OCG suspects fraudulent activity in any particular game, OCG will have the right to cancel the game. Suspicious players in respect of the fraudulent activity will have their account blocked until further investigations. Any players not so suspected will have their wagered amounts in respect of cancelled games returned to their account.

 

3.8  OCG will have the right to cancel a game immediately if something wrong is identified with the game settings, and refunds for purchased bets will be paid out.

 

3.9  If the player is found to have cheated or attempted to defraud the service of OCG in any way including but not limited to game manipulation, chip dumping, transfers or payment fraud, or if the player make untrue and/or malicious comments with regard to OCG's operation in any media or forum, OCG reserves the right to close the player’s account, and return all funds to the player.

 

3.10  In the event of a OCG system malfunction all wagers are void. In the eventuality of such a system malfunction, a system rollback will take place, reverting the players back to their state as at the restore point employed.

 

3.11  In the event a game is started but miscarries because of a failure of the system, OCG shall refund the amount wagered in the game to the player by crediting it to his/her member account or, if the account no longer exists, by paying it to the player in an approved manner.

 

3.12  OCG reserves the right to limit and refuse bets at its sole discretion

 

3.13  OCG will do its utmost to avoid viruses, Trojans or malware on its system but won’t be responsible for viruses, Trojans or malware of any kind. It’s the player’s responsibility to protect his/her systems.

 

3.14  The player can submit a complaint to OCG if he/she has any dispute with regard to the outcome of a game. The player has to submit his/her complaint to OCG by email: [email protected] within fourteen (14) days. The result showing on OCG’s gaming server shall be the official and governing result of play in case of discrepancy.

 

4. Player Registration & Deregistration

 

4.1  The results of all games on OCG are subject to audit and review, and may be declared void:

 

  • If player collusion between customers and/or staff is detected;

 

  • In the case of use of robots or other devices;

 

  • Or any other method, application or tool that distort normal game play.

 

OCG can take measures to any player involved events in that distort normal game play. Including but not limited to blocking accounts, closing accounts, charge incurred costs.

 

4.2  The player is not allowed to participate in a real-money game unless he/she is registered as a player and holds an OCG member account. Every player must submit an application for registration and provide OCG with the following mandatory information:

 

  • Identity

 

  • Address

 

  • Contact e-mail

 

  • Personal telephone number

 

All of which must be true and correct. It is the player’s sole responsibility to ensure that the information provided is true, complete and correct. The player hereby decorates and warrant to OCG that the information provided is true, complete and correct.

 

The player is hereby notified that OCG carries out verification procedures on players depositing money. The player may be requested to provide OCG with documents, such as but not limited to a copy of the passport.

 

Registering with disposable email address (short term email addresses) is not allowed. An account with untrue email address may be closed.

 

4.3  The player’s member account may be blocked or closed if he/she does not provide the requested information or documents or if he/she provides OCG with false or misleading documents. OCG will have the right to seize the balance of closed.

 

4.4  Member accounts created by the player, with incorrect or misleading information, are not entitled to jackpots or any other winnings. No winning will be paid out to non-existent persons or incorrect accounts or a non-existent person or account, as a result of incorrect or misleading information supplied by the Licensee.

 

4.5  Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, OCG will have the right to close or block the member accounts at it solely discretion. If the player notices that he/she has more than one member accounts, the player must notify OCG immediately. 

 

4.6  The player must register his member account personally. Registering an account for somebody else is prohibited. OCG will have the right to close or block the member’s account at it solely discretion.

 

4.7  OCG reserves the right to refuse member account registrations or to de-register and cancel the player’s account for any reason whatsoever at any time without prior notice in its sole discretion. The players account may be closed in the following circumstances, but not limited to:

 

  • If the player have charged back any of his/her purchases made with his/her credit card or other applicable deposit methods;

 

  • If the player was engaged in playing in a professional sense or in concert with other players;

 

4.8  OCG reserves the right to close member accounts at its sole discretion. Contractual obligations already being made will be honored.

 

4.9  For the purposes of adhering to all of its obligations towards the law and other directives of the relevant regulatory authorities from time to time, OCG will keep all necessary personal information to carry out such obligations as required. Where data is no longer required to be kept, this shall be destroyed.

 

4.10  OCG will carry out a Know Your Client (KYC) procedure when player's cumulative total withdrawal amount equals or exceeds €2,000,00. OCG may carry out the KYC procedure at any other stage and at its sole discretion. To verify player's identity, OCG may require a copy of a valid personal document (passport, driver's licence, ID card), a proof of address not older than 2 months (utility bill – not mobile phone, official government correspondence or bank statement), and any other documentation needed to verify player's identity.

OCG may also request any documentation previously provided which would have later on expired or would no longer be valid for any other reason or if the previous KYC procedure was carried out more than 12 months ago.

It is player responsibility to inform OCG and provide new copies of documentation in case the document has been replaced (lost/stolen/damaged).

 

4.11  Residents from the following countries are prohibited of registering at OCG:

  • Afghanistan
  • Albania
  • Algeria
  • Angola
  • Australia
  • Austria
  • Belgium
  • Belarus
  • Bulgaria
  • Burma
  • Cambodia
  • Canada
  • China
  • Cyprus
  • Denmark
  • Ecuador
  • Estonia
  • France
  • Germany (Schleswig-Holstein)
  • Greenland
  • Guyana
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea
  • Laos
  • Latvia
  • Libya
  • Lithuania
  • Malaysia
  • Mexico
  • Namibia
  • Netherlands
  • Nicaragua
  • Nigeria
  • Pakistan
  • Panama
  • Papua New Guinea
  • Philippines
  • Portugal
  • Romania
  • Russian Federation
  • Slovenia
  • Somalia
  • Spain
  • Sudan
  • Syria
  • Thailand
  • Turkey
  • Uganda
  • Ukraine
  • United Kingdom
  • USA
  • Yemen
  • Zimbabwe

 

4.12  No officers or employees at whatever level, of OCG shall make real money wagers on any of the jackpot games. If any such player shall win a jackpot win, such win shall not be paid out to the winner.

 

5. Player responsibility

 

5.1  The player is solely responsible to determine whether the access and use of OCG is permitted under any applicable laws. The player should inform his/her self on local laws or regulations before opening an account at OCG. It is the player’s sole responsibility to keep updated with local laws or regulations each time he/she plays.

 

5.2  The player must maintain his account details up-to-date at all times.

 

5.3  The player is prohibited to sell, transfer or acquire OCG member accounts.

 

5.4  The player is fully responsible for all possible taxes, fees and other costs incidental to and arising from any winnings resulting from use of OCG.

 

5.5  The player’s login details are highly confidential. The player is obliged to keep his/her login details confidential. The player should at all times, use his best efforts to protect the confidentiality of his/her login details.

 

5.6  The player should never write-down, communicate or share passwords with any other person. It’s the player’s responsibility to keep her/his account information, user-name and password secret and confidential. Should a player give away, share, or lose his username and/or password, OCG will not be held responsible for any loss or damage as a result thereof. An OCG employee will never ask for a player’s password.

 

5.7  In case the player becomes aware of any known or suspected unauthorized use of the player’s account or breaches of security the player is required to immediately notify OCG by email: [email protected] hereof in order to suspend the player’s account. 

 

5.8  The player is responsible for any unauthorized use of his/her user-name or password. The player is responsible for all activity on his/her account until a notification of account abuse is made to OCG.

 

5.9  The player is prohibited to sell, transfer or acquire funds from OCG member accounts.

 

5.10  OCG uses advanced methods for the encryption of username and password information. The players will not break in, access or attempt to break in or access or otherwise by-pass OCG’s security. If OCG suspects that the player attempted to or may be attempting to break in, OCG reserves the right to inform the applicable authorities and block or close the player’s account.

 

5.11  Playing at OCG is restricted to individuals of legal age as determined in the jurisdiction in which the player resides. Under no circumstances may the player register or play if he/she is under 18 (eighteen) years of age. If any funds are deposited by an underage individual, the funds as well as any winnings will be forfeited to the MGA.

 

5.12  The player is fully aware of the fact that there is a risk of losing money through the use OCG’s services.

 

5.13  The player is fully aware of all terms and conditions and read them carefully before opening up a member account at OCG.

 

6. Deposits

 

6.1  The  minimum deposit amount is twenty euros (€20) . This amount may be higher for certain deposit methods as relatively higher costs may be involved for OCG with using such methods.

 

6.2  The player agrees that deposits will be handled by OCG directly or through a payment provider or any other third party.

 

6.3  OCG does not guarantee that there will not be any delay in the processing or receipt of or deposits.

 

6.4  OCG is entitled to determine minimum and maximum amounts to be deposited in the member’s account, in OCG’s sole discretion.

 

6.5  OCG offers the following deposit methods, listed with concerning transaction time, deposit limits and processing fees. Please note that some of the methods may not be available in some countries. OCG may add or remove payment methods without prior notice.

 

Please also note that Paysafecard payment method is available for your convenience but should not be used for deposits in excess of more than 1000€ per month or 6000€ per year.

 

Options

Deposit methods

Transaction time

Minimum deposit

Maximum deposit

Processing fee

 

 

 

 

 

 

1

SofortÜberweisung

instantly

20

2000

0 Euro

2

VisaCard

instantly

20

2000

0 Euro

3

MasterCard

instantly

20

2000

0 Euro

4

PayPal

instantly

20

2000

0 Euro

5

WireTransfer

3-5 days

20

2000

0 Euro

6

Skrill

instantly

20

2000

0 Euro

7

8

Paysafecard

Neteller

Instantly

Instantly

20

20

1000

2000

0 Euro

0 Euro

 

7. Withdrawals

 

7.1  OCG is not a financial institution and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system. Any suspicious activity will be investigated.

 

7.2  The player agrees that the funds deposited in his/her member account will only be used for playing the games. If requesting withdrawal of funds not used for wagering, OnlineCasino Europa will only remit your funds when the extended due diligence procedure has been successfully carried out. OnlineCasino Europa reserves the right to charge a 10% fee on withdrawals in case the funds have not been used for wagering at least once.

 

7.3  The player agrees that withdrawals will be handled by OCG directly or through a payment provider or any other third party.

 

7.4  The player agrees that OCG will have the rights to withhold withdrawals if OCG suspects that the player may be engaged in or have engaged in improper, fraudulent, and collusive activities.

 

7.5  OCG does not guarantee that there will not be any delay in the processing or receipt of or withdrawals.

 

7.6  In any twenty four hour period he/she may only withdraw the maximum amount of two thousand euros (€2000)  unless a larger amount has been agreed on by prior arrangement.

 

7.7  The minimum amount of withdrawal the player can make is twenty euros (€20). This amount may be higher for certain withdrawal methods as relatively higher costs may be involved for OCG with using such methods.

 

7.8  OCG does not pay interest on deposits, winnings or pay-outs.

 

7.9  OCG offers several withdrawal methods. The withdrawal will be processed through the same payment method through which the player’s funding has been deposited. In terms of multiple different deposits, a proportional split of the withdrawn amount will be processed through the same payment method through which the player’s funding has been deposited. In case of non refundable payment method, the withdrawal will be processed to player's personal bank account. Please note that some of the methods may not be available in some countries. OCG may add or remove payment methods without prior notice.

 

Options

Withdrawal methods

Processing time

Minimum WD

Maximum WD / day 

Processing fee

1

VisaCard

Within 3 bank working days

20

2000

0 Euro

2

MasterCard

Within 3 bank working days

20

2000

0 Euro

3

PayPal

Within 3 bank working days

20

2000

0 Euro

4

WireTransfer

Within 3 bank working days

50

2000

0 Euro

5

Skrill

Within 3 bank working days

20

2000

0 Euro

6

Neteller

Within 3 bank working days

20

2000

0 Euro

 

7.10  OCG will carry out verification procedures on all cumulative withdrawals of two thousand euros (€2,000) or more.

 

7.11  OCG also reserves the right to carry out verification procedures in case of lower payouts.

 

7.12  Withdrawals by the player will be remitted only to the same account from where the funds paid into the player’s account originated.

 

7.13  The player agrees that he/she shall only use credit card and other financial instruments that are valid and lawfully belong to him/her.

 

8. OCG VIP Program

 

8.1  OCG reserves the right to change the terms and conditions and rules for the OCG VIP Program at any time. If OCG suspects that you are engaged in illegal or fraudulent activities when using the OCG Rewards and VIP Program or in breach with these T&C, OCG may freeze or terminate Your Member Account and/or a related account (e.g. a referred friend) at OCG´s absolute discretion.

 

8.2  Players can become a member of the OCG VIP Program when they fulfil the requirements. The requirements are listed on the website at www.onlinecasino-eu.com/vip

 

8.3  The VIP level is personal and cannot be transferred to someone else.

 

9. Inactive, dormant and closed accounts

 

9.1  An inactive member account is an account that has not been accessed for 12 months, that has a real money balance. OCG will contact the player should his/her account become inactive. If, after 12 months since last login, OCG is unable to contact the player, OCG will charge a five euros (€5) per month administrative fee on the player’s member account and shall use reasonable efforts to contact the player.

 

9.2  If the player starts playing again on his account before the account becomes dormant and after OCG has begun charging the player’s member account with the administrative fee, OCG will refund the player’s member account with the administrative fees charged.

 

9.3  A dormant account is an account with a real money balance that has not been accessed for thirty (30) months. Once the player’s account becomes dormant and if OCG has been unable to contact the player, OCG, in accordance with the applicable law, close his/her account and transfer his/her remaining account balance to the MGA.

 

9.4  The player’s member account may be excluded/closed if he/she’s in breach with OCG’s terms and conditions. In such case, OCG will return any funds from the player’s member account, back to the player.

 

9.5  The player may close his/her member account at any time. All funds from the player’s member account will be returned to the player.

 

9.6  The player can close his/her member account by contacting contact customer support by email: [email protected]

 

10. Responsible gaming

 

10.1  OCG offers self-exclusion facilities for those customers who wish to restrict their gambling behavior with OCG. The following self-protection mechanisms are available and can be entered under responsible gaming in the footer of the website:

 

  • Self-exclusion (24 hours, 1 month, indefinitely)

 

  • Cooling off period

 

  • Set financial limits on wagers and losses

 

10.2  By entering into a self-exclusion agreement with OCG, the player will be prevented from using his/her account for a definite or indefinite period. During this period of self-exclusion OCG will not distribute any promotions.

 

10.3  The player may also choose to impose a ceiling on the maximum wagers and losses he/she may take. The limit will block deposits if the net deposit limit (deposits-withdrawals) has been exceeded for the selected time period. The system will also not accept a wager from  a player contrary to the limits or exclusions set by this player.

 

10.4  Any decrease in limitations shall take effect instantly. Any increase in existing limitations can only be executed after a 7-day cool-down period.

 

11. Privacy policy

 

11.1  OCG respects the privacy of the player. OCG safeguards the player’s privacy through OCG’s privacy policy.

 

11.2  OCG processes personal data from the player for the purposes of allowing him/her access, use the services and in order to allow them to participate in games and provide them with ancillary services.

 

11.3  OCG takes great effort in protecting the player’s personal data. OCG employs security protocols to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner.

 

11.4  OCG complies with the Maltese Data protection Act (Chapter 440 of the Laws of Malta) requirements for the protection of the player’s personal data.

 

11.5  The following employees of OCG will have access to personal data:

 

  • Management

 

  • Casino manager

 

  • Support Manager

 

OCG’s employees who have access to, or are associated with the processing of the player’s personal information, are obliged to respect the confidential nature of the player’s information pursuant to applicable data protection and privacy laws. OCG does not supply players’ personal data to third parties without an opt-in from the player. 

 

11.6  OCG reserves the right to record all calls, internet communications and details of transactions the player carry through the site.

 

11.7  While www.onlinecasino-eu.com and related URLS may contain links to websites operated by parties other than OCG, OCG is not responsible for the privacy practices or content of any such websites.

 

11.8  OCG may use cookies on the player’s computer. Cookies are small files containing information used to offer the player an optimal visitor experience, track visitors and improve service.

 

11.9  OCG may use the player’s username and/or name and region for promotional purposes.

 

11.10  The player’s personal data will only be disclosed to third parties  in the following cases:

 

  • Where OCG is required to do so by law;

 

  • To comply with OCG’s legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;

 

  • When OCG feels that disclosure is necessary to protect OCG’s, the player’s safety or the safety of others, investigate fraud, or respond to a government request;

 

  • If OCG is involved in a merger, acquisition, or sale of all or a portion of its assets, the player will be notified via email and/or a prominent notice on www.onlinecasino-eu.com.

 

  • To any other third party with the player’s prior consent to do so.

 

12. Anti-money laundering

 

12.1  OCG will have the right to block the player’s member account when fraudulent activity is suspected. The account will remain locked until such time that OCG completes an audit of the player’s member account.

 

12.2  All money that the player deposits into his/her member account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source.

 

12.3  OCG shall report any suspicious transaction to the relevant authorities.

 

12.4  OCG will check all transactions to prevent money laundering.

 

12.5  OCG may request the player to provide identification documents. Failure to do so may result in the player’s member account being blocked until adequate documentation is provided.

 

12.6  If OCG cannot ascertain the integrity of the funds deposited by the player, OCG will consult with the Financial Intelligence Analysis Unit (FIAU).

 

12.7  Player's personal information on the casino account and payment method account must correspond. If personal information does not match, winnings arriving from those deposits will be voided and funds will be returned.

 

13. Player complaints

 

13.1  If the player has a complaint, he/she can contact OCG on the following ways:

 

  • Call OCG on 0800-189-0364

 

  • Live chat on website

 

 

13.2  OCG will use best efforts to resolve a reported matter promptly.

 

13.3  If the player has a query with regards to transactions, he/she may contact OCG with details of the query. OCG reviews any queried or disputed transactions. OCG’s judgment is final.

 

13.4  If for some reason the player isn’t satisfied with the resolution of OCG. He/she can complain to the Malta Gaming Authority (MGA)

 

  • Telephone Number: +356 2546 9000
  • [email protected]
  • Online complaint form at - http://www.mga.org.mt/support/online-gaming-support/

 

14. Chat rooms

 

14.1  Some games of OCG support chat function. The chat function can be used as a tool to communicate with other players and live dealers.

 

14.2  OCG cannot accept any liability or responsibility for the behavior of other players using the chat function.

 

14.3  OCG reserves the right to remove the chat functions from its website, in the case of abuse.

 

14.4  It´s strictly forbidden to use the chat function unethically. Measures will be taken against players engaging themselves in, but not limited to: collusion, cursing, insulting, discriminating and distributing commercial messages, using the chat function.

 

14.5  Unethical use of the chat function may lead to exclusion from the games that support the chat function.

 

14.6  Suspicious chats will be reported to the concerned authorities including but not restricted to the MGA.

 

14.7  OCG holds the right to close a player´s member account in the case of violating the conditions that apply to the use of OCG’s chat functions.

 

14.8  The chat rooms are moderated by the software provider of the concerning game.

 

14.9  All conversations are logged and recorded.

 

15. Copyright

 

15.1  OCG is the sole owner of the trademarks Onlinecasino Europa and onlinecasino-eu.com. All rights reserved.

 

15.2  The player obtains no rights to OCG’s trademarks, graphics, text, concepts, methodologies or any other names by using OCG services and the material contained therein. The player is only permitted to use materials as expressly authorized by OCG.

 

15.3  All content including but not limited to text, technology, graphics, code, music, audio, animations, files, links and structure of www.onlinecasino-eu.com and related URLs is copyrighted and property of OCG, its affiliates and licensors. All rights reserved.

 

15.4  If information listed on www.onlinecasino-eu.com is used as a source for an article on a third party website, this is only permitted under the express condition that a link to the source article will be included in that article.

 

15.5  Except where expressly stated otherwise, It’s not permitted to copy, download, store, adapt or change in any way the content of www.onlinecasino-eu.com for any other purpose whatsoever without the prior written permission of OCG.

 

15.6  The player undertakes to respect all applicable copyrights and/or trademarks related to OCG’s operation.

 

15.7  If the player believe that copyright content that belongs to OCG has been reproduced wrongfully or infringed in any way, he/she has an obligation to notify OCG: [email protected]

 

15.8  Web scraping or other automated or manual collection of data of OCG is prohibited.

 

15.9  The player is solely liable for any costs, damage and expenses arising out of non-permitted uses of OCG’s intellectual property rights.

 

15.10  Any unauthorized use of any of the above rights may result in prosecution or other action taken.

 

 

Privacy policy

 

Policy scope

This policy applies to OCG International Ltd (OCG) and any related group entities that may be involved in the collection, processing, storing, sharing or deletion of your personal data, including all staff and volunteers, all contractors, suppliers and other people working on behalf of OCG.

It applies to all data that the company holds relating to you as a data subject, allowing you to become an identifiable individual.

 

Introduction

OCG obtains, processes and retains information about employees, customers, suppliers and any other natural or legal person that the organisation has a relationship with, a one-off transaction or may need to contact.

OCG respects your privacy and is committed to protecting your privacy and the privacy of all with whom it has a relationship and transacts. This Privacy Policy shows how OCG uses and safeguards your personal information.

At OCG we employ security protocols to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner.  All details that you entrust to OCG, whether in conversation or on the registration form are securely transmitted by means of modern technology and are exclusively used for specific purposes.

OCG uses a transmissions procedure that is based on the Transport Layer Security (TLS) Protocol.  This enables a coding of the whole data transfer between your web browser and the webserver here at OCG. Because of this your data is protected during transmission from manipulation and unauthorised access.

OCG’s employees who have access to, or are associated with the processing your personal information, are obliged to respect the confidential nature of your information, pursuant to applicable data protection and privacy laws.

OCG complies with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta) requirements for the protection of the player’s personal data and to the General Data Protection Regulations (GDPR).

 

Why this policy exists

This Privacy Policy is intended to inform you of our policies regarding the collection, use, disclosure and retention of Personal Information that we receive from users of OCG’ website, as well as to inform you about and uphold your rights.

  • who you are (identity and contact details)
  • what precise categories of personal data the website wants to collect and process
  • why the data processing is necessary
  • whether your data will be disclosed to third parties
  • what rights you have, in terms of withdrawal of consent and deletion of your data.

 

How we collect, store and process data

Most of your personal information is supplied on a voluntary basis when you first register for an account with OCG.  At the point of registration, you are presented with OCG Terms and Conditions (T&Cs) and this Privacy Policy, which you are required to read and accept, in order to complete the registration process.  The T&Cs are a contractual agreement between OCG and yourself and reflects the basis upon which OCG processes your personal data.

OCG processes your personal data for the purposes of allowing access, use of services, participation in games and provision of ancillary services.

Prior to completing registration, you will also be presented with the option to receive promotional communication or not.  Whilst not selecting this option may result in you not learning about OCG periodic offers and great promotions, this will not prevent OCG from communicating with you in relation to the maintenance of your player account and gambling activity. You will always have full visibility of the personal details that you shared with us through the ‘My Account’ page.

The most recent version of the T&Cs together with this Privacy Policy, will always be available from the website and players will be notified of any changes to the T&Cs.

You will be notified by email and will be required to accept the most recent version of the T&Cs each time a change is made, upon their subsequent log-in to your account.  Should you contest the content of the changes to the T&C’s you will need to contact support [email protected], so as to discuss your concerns and if necessary request your account to be closed.

 

Uses of personal information

OCG may use your personal information for the following purposes:

  • Account set-up, verification or personal details submitted and ongoing maintenance of such account;
  • Fraud and Risk management;
  • Legal and regulatory requirements;
  • Email correspondence;
  • Customer support;
  • Recording and administering financial transactions on your player account;
  • Improvement information, including surveys, collation of statistics and market research
  • Communicating promotions, special offers or other targeted communications by email or phone.

OCG reserves the right to record all calls, internet communications and details of transactions the player carry through the site.

Upon obtaining your consent, OCG may use your username and/or first name and region for promotional purposes.

 

Automatic gathering of data

Some information is also gathered automatically through web browsers or mobile applications by OCG, such as statistical data on your use of our website. These statistics are used to improve the website, your customer experience and our quality service.

This Log Data may include information such as computer Internet Protocol ("IP") addresses, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, OCG may use third party services such as Google Analytics, which mainly uses first-party cookies to report on user interactions on Google Analytics customers’ websites. These cookies are used to store non-personally identifiable information. Browsers do not share first-party cookies across domains. Please refer to our Cookie Policy (see "Use of cookies") for further detailed information in this regard.

While www.onlinecasino-eu.com; www.boombangcasino.com; www.slotilda.com and related URLS may contain links to websites operated by parties other than OCG, OCG is not responsible for the privacy practices or content of any such websites.

 

Disclosure to third-parties

OCG will only disclose your personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies, future owners of our business and suppliers we engage to process data on our behalf. Disclosure to the relevant Authorities shall only be made in circumstances where we are legally required to do so.

OCG operates its website and relevant services through internally vetted and approved third-party providers to fulfil its contractual and legal obligations in strict accordance with GDPR requirements, listed below.

 

Gaming platform and website

Oryx Gaming

Office 1.1534, Level G Quantum House 75 

Abate Rigord Street Ta Xbiex

XBX 1120 Malta

 

Payment Services

Wirecard Bank AG

Hopfenstrasse 1 d

24114 Kiel

 

PEP (Politically Exposed Person) Check

insic GmbH

Bei der Doppeleiche 3

22926 Ahrensburg

 

Cloudflare

To protect our website from attacks, all website traffic is routed through Cloudflare Servers. For information about the service and which data is processed, please refer to https://blog.cloudflare.com/what-cloudflare-logs/. The Cloudflare security policy can be found her: https://www.cloudflare.com/security-policy/

 

SendGrid Ltd.

41 Corsham Street

Hoxdon, London N1 6DR UK

 

SendinBlue

55 rue d’Amsterdam,

75008 Paris

 

Your rights

The introduction of the General Data Protection Regulations (GDPR) has focused on placing control of personal data back in your hands, as the data subject.  In this regard GDPR has reinforced your existing rights and introduced some quasi-new and new rights:

  1. Right of access – as a data subject you have the right to know what personal data we hold on you.
  2. Right of rectification – you have the right to have your data updated or amended as required, to reflect your current and correct details.
  3. Right to object to direct marketing – you have the right to opt-in or opt-out of any promotional content at any time you wish, by providing or revoking your consent to be contact for such purposes. Please note that should you revoke your consent for such correspondence, OCG will continue to send correspondence in relation to the proper maintenance of your account with OCG
  4. Right to object to automated decisions – you have the right to object to decisions affecting you, based solely on automated processing of your personal data including profiling, unless such profiling is required for the fulfilment of OCG legal or regulatory reporting.  Should profiling be required OCG will still ensure that the data subject’s rights and freedoms are safeguarded.
  5. Right to object – you have the right to ask for your data to stop being processed when such processing is carried out on the basis of public or legitimate interest, though OCG may still proceed with such processing if there are compelling legitimate reasons or legal grounds to continue doing so.
  6. Right to be forgotten – you have the right to ask for your personal data to be deleted from our systems if you wish to terminate your relationship with us and there is no further compelling reason for us to continue storing or processing it, as this right is subject to other legal obligations that OCG may be obliged to fulfil.
  7. Right to restrict – in certain circumstances you have the right to request that OCG temporarily refrain from processing your personal data, whilst during this time your data remains securely stored with us.
  8. Right to data portability – you have the right to request that we provide you or a third-party organisation of your choice, with your personal data in a format that allows for such data to be easily transferred.

 

Storage and deletion of your personal data

One of your core rights as per GDPR is the right to be forgotten.  However, this right is subject to OCG’s legal obligation to store your data for legally prescribed periods from the termination of the business relationship, under different regulations, including Anti-Money Laundering and Funding of Terrorism, VAT Act and Companies Act, to mention a few.  Following the expiry of such prescribed periods, OCG will proceed to delete relevant data accordingly.

 

Use of cookies

Cookies are small pieces of text data which are sent from the webserver to your PC where they are saved to your hard disk. They do not become a part of your system and cannot cause any damage. Cookies do not save your personal data and nor are they connected to your personal user data. It is standard for a temporary cookie to be used when you use this site. This serves the improvement of the safety of our casino platform, does not include and personal data and is automatically deleted from your PC after your visit. Another cookie serves for identification for advertisement partners. This ensures that you receive relevant game offers and information from this site. The storage of these cookies, “cookies from third parties”, can be deactivated in the appropriate settings of your web browser.

 

Data privacy statement for the use of Google Analytics

 

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses so-called "cookies". Cookies are text files that are stored on your computer and which your browser saves to analyse the use of the website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. In case IP anonymization is activated on this website, your IP address will be truncated by Google within the area of Member States of the European Union or in other countries which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and truncated there. Google will use this information on behalf of the operator of this website for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website use and Internet usage. The IP address transferred by your browser during the use of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser software, however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data generated by the cookie and related to the usage of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plugin available under the following link (http://tools.google.com/dlpage/gaoptout?hl=de).

 

You can also opt out from being tracked by Google Analytics by clicking the following link. An opt-out cookie will be set, which will prevent your data from being collected in future when you visit this website:

 

Disable Google Analytics

 

Further information regarding the terms of use and privacy policy can be found at http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/. We would like to advise you that this website has expanded Google Analytics using the code "anonymizeIp" to ensure anonymous collection of IP addresses (so-called IP masking).

Source: www.datenschutzbeauftragter-info.de

 

 CLOUDFLARE

 

We use the services of Cloudflare to protect our website from attacks. All inquiries to our website are transferred by way of Cloudflare servers, while saving your data. Which data are saved, is specified on this site: https://blog.cloudflare.com/what-cloudflare-logs/. Cloudflare security policy: https://www.cloudflare.com/security-policy/

Contact details

Should you have any questions regarding how OCG stores your personal details, you may contact the Data Protection Officer as follows:

 

OCG International ltd

Level 3 (Suite 1535)

Tower Business Centre

Tower Street

Swatar, BKR 4013

Malta

 

[email protected]

 

In the event that you deem that you right to privacy and protection of their personal data was not managed in a fair, transparent and lawful manner and in line with the contents of this Privacy Policy and General Data Protection Regulations, you may choose to contact the Office of the Information and Data Protection Commissioner in Malta or the respective office in your jurisdiction of residence.