In the category “Responsible Play” OnlineCasino Europa’s social concept will be introduced to you. It should help you if in doubt as to how to deal with gambling addiction responsibly.
Gambling has always held a special attraction for human beings. As a pastime it can bring variation, entertainment, excitement, as well as disappointment. This gaming experience is the goal of OnlineCasino Europa. Nevertheless, gambling can be addictive. The consequences are considerable and range from serious psycho-dependency all the way to personal ruin. Gambling addiction poses serious social and financial risks and without help is practically insurmountable. The most important thing is that problems with gambling are recognised early and so that extensive problems can be avoided by preventative measures. In this way OnlineCasino Europa will do its bit and support you as a player on the online casino for example by blocking you from our games for 1 day (short-term), 1 month (temporary) or 1 year (definitively).
Gambling addiction means when play can no longer be controlled and is governed by an “inner drive”. The player neglects his private and professional life more and more and loses all concern for time and money. Things such as self-respect, self-confidence or tolerance for frustration deteriorate more and more, and those affected do not notice the slippery process and only realise that they have an addiction when it is too late.
Gambling addiction develops in three phases, which will be specified in the following.
Beginner’s luck plays a part here, and the player often wins large sums of money. The production of adrenalin in these moments as well as the hope that they will win again, spur the player on to try their luck again. He is disillusioned and believes that he can influence his own luck.
In this phase the player borrows money, which he conceals. This when the process of distancing from family and friends begins, to the point of isolation. The player is convinced that he/she is maintaining an overview of his/her debt situation and that he/she can win back the money he/she has lost.
Finally, playing becomes the final thing left in the life of the player and cannot be controlled any longer. Playing has become an obsession and now not even the logical consequences, for example loss of partner of job, can stop the player from playing.
OnlineCasino Europa ultimately supports the principle that the decision and the responsibility regarding aspects of play such as sums of money and the extent of play, should lie with the player. The self-control of our players is their most effective protection. OnlineCasino Europa identifies its own responsibility to support the player in making responsible decisions with the aid of clear offers, comprehensive information and opportunities for action.
OnlineCasino Europa excludes minors (persons under 18 years of age) from participation in games. To this end, player identification is carried out and players have to provide personal information at signup. This confirms during initial registration that a player is of age (at least 18 years old).
Furthermore we recommend our players to install a filter programme as active protection of minors. This programme is able to limit the internet access of children and minors. More information is available at www.safeinternet.org. Filter programmes such as www.netnanny.com can offer extensive security.
OnlineCasino Europa offers you a variety of measures aimed at self-protection, so you can play responsibly, and gives detailed information about these options. We hereby encourage you to use these.
In addition, OnlineCasino Europa offers players to individually further reduce the maximum spending limit imposed by law (wagering and loss limits: daily, weekly, monthly, session duration limit). OnlineCasino Europa requires at least 7 days to process requests to increase the personal maximum spending limit; reduced limitations however are effective immediately.
The player can himself stipulate from what size a win can be transferred.
The player can lock their self out of the online casino for specific time periods. In such a case OnlineCasino Europa offers the following options:
The player account is deactivated for the duration of the block. If a player account is blocked or closed, the money in the account will be transferred back to the player within 5 working days.
Personal support for our players is provided in relation to prevention of addiction by professionals.
A qualified social worker is responsible for addiction prevention at OnlineCasino Europa.
Should you require help, you can contact us at this e-mail address: [email protected]
Please understand that contact by e-mail must be recorded, without exception. Our colleague will contact you by telephone in urgent cases.
Hotline for the Federal Centre for Health Information (BZgA)
The following organisations offer help in case of problematic gambling habits:
Switzerland: www.careplay.ch , www.spielprobleme.ch
You can also asses your situation with the following checklist.
Check if you are exhibiting any of these behaviours:
If several of these statements apply to you then you may have a serious problem and you should consult either our representative for addiction prevention or one of the listed agencies. As a first measure we recommend that you block yourself from our online casino immediately.
Note: You will continue playing outside Maltese jurisdiction
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The protection of your privacy when handling personal data is especially important. Take a look at the overview of what data OnlineCasino Europa requires, and for what reason, and the security measures which are taken.
Personal data which you share with OnlineCasino Europa when visiting our casino platform is handled in accordance with the Federal Law on Data Protection and other legal regulations which apply for electronic trade transactions. OnlineCasino Europa guarantees the adherence to the following basic laws.
As a rule you can visit our casino platform, without having to give personal data. OnlineCasino Europa only knows your IP-address, the internet site that you come from, the sites that you click on as well as the date and the duration of your visit. OnlineCasino Europa uses this information for statistical purposes and for the improvement of the website. Your data is only saved and processed in real-money mode.
Cookies are small pieces of text data which are sent from OnlineCasino Europa’s webserver to your PC where they are saved to your hard disk. They do not become a part of your system and cannot cause any damage. Cookies do not save your personal data and nor are they connected to your personal user data.
It is standard for a temporary cookie to be used when you use OnlineCasino. This serves the improvement of the safety of our casino platform, does not include and personal data and is automatically deleted from your PC after your visit.
Another cookie serves for identification for advertisement partners. This ensures that you receive relevant game offers and information from OnlineCasino Europa. The storage of these cookies, “cookies from third parties”, can be deactivated in the appropriate settings of your web browser.
OnlineCasino Europa uses the “Recommend-button” of the social networking site Facebook. This is only a link and has nothing to do with so called “social plugins”. If you do not press the button, then no information is shared with Facebook and no Facebook cookies are saved to your computer. As soon as you click on the button, even of not logged into Facebook, a new window will open with Facebook’s sign in page. At the same time a cookie from Facebook is saved to your hard disk. If you press the button while already logged into Facebook, they will be informed that you would like to recommend OnlineCasino Europa. Visitors to your Facebook site can then see – depending on your privacy settings on Facebook – that you recommend OnlineCasino Europa. Sites within Facebook are exclusively operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The data that Facebook keeps on these sites is therefore outside the knowledge and area of influence of OnlineCasino Europa. General information about this can be found at http://www.facebook.com/about/privacy/your-info-on-other#applications.
All details that you entrust to OnlineCasino, whether in conversation or on the registration form are securely transmitted by means of modern technology and are exclusively used for specific purposes.
OnlineCasino Europa uses a transmissions procedure that is based on the Secure Sockets Layer Protocol. This enables a coding of the whole data transfer between your web browser and the webserver here at OnlineCasino Europa. Because of this your data is protected during transmission from manipulation and unauthorised access.
Your personal data are only used for the purpose of player identification and age verification. It is collected and shared with state institutions only when this is require by law. OnlineCasino Europa’s employees are obliged to maintain customer confidentiality including regarding banking details and other personal data.
For foreign transfers as well as separately commissioned urgent transfers, data contained in the transfer is forwarded to our contractual partner Wirecard Bank AG via the only globally active payment intelligence service, the Society for Worldwide Interbank Financial Telecommunication (SWIFT), which is based in Belgium.
In accordance with the treaty between the European Union and the United States of America on the processing of payments data and its transmission from the European Union to the United States, the authorities of the United States have been allowed access to transfer data forwarded via SWIFT and to save this data for a maximum of five years, for the purpose of fighting international terrorism. Transfers within the SEPA area are excluded from this agreement.