In the category “Responsible Play” OnlineCasino Europa’s social concept will be introduced to you. It should help you if in doubt as to how to deal with gambling addiction responsibly.
Gambling has always held a special attraction for human beings. As a pastime it can bring variation, entertainment, excitement, as well as disappointment. This gaming experience is the goal of OnlineCasino Europa. Nevertheless, gambling can be addictive. The consequences are considerable and range from serious psycho-dependency all the way to personal ruin. Gambling addiction poses serious social and financial risks and without help is practically insurmountable. The most important thing is that problems with gambling are recognised early and so that extensive problems can be avoided by preventative measures. In this way OnlineCasino Europa will do its bit and support you as a player on the online casino for example by blocking you from our games for 1 day (short-term), 1 month (temporary) or 1 year (definitively).
Gambling addiction means when play can no longer be controlled and is governed by an “inner drive”. The player neglects his private and professional life more and more and loses all concern for time and money. Things such as self-respect, self-confidence or tolerance for frustration deteriorate more and more, and those affected do not notice the slippery process and only realise that they have an addiction when it is too late.
Gambling addiction develops in three phases, which will be specified in the following.
Beginner’s luck plays a part here, and the player often wins large sums of money. The production of adrenalin in these moments as well as the hope that they will win again, spur the player on to try their luck again. He is disillusioned and believes that he can influence his own luck.
In this phase the player borrows money, which he conceals. This when the process of distancing from family and friends begins, to the point of isolation. The player is convinced that he/she is maintaining an overview of his/her debt situation and that he/she can win back the money he/she has lost.
Finally, playing becomes the final thing left in the life of the player and cannot be controlled any longer. Playing has become an obsession and now not even the logical consequences, for example loss of partner of job, can stop the player from playing.
OnlineCasino Europa ultimately supports the principle that the decision and the responsibility regarding aspects of play such as sums of money and the extent of play, should lie with the player. The self-control of our players is their most effective protection. OnlineCasino Europa identifies its own responsibility to support the player in making responsible decisions with the aid of clear offers, comprehensive information and opportunities for action.
OnlineCasino Europa excludes minors (persons under 18 years of age) from participation in games. To this end, player identification is carried out and players have to provide personal information at signup. This confirms during initial registration that a player is of age (at least 18 years old).
Furthermore we recommend our players to install a filter programme as active protection of minors. This programme is able to limit the internet access of children and minors. More information is available at www.safeinternet.org. Filter programmes such as www.netnanny.com can offer extensive security.
OnlineCasino Europa offers you a variety of measures aimed at self-protection, so you can play responsibly, and gives detailed information about these options. We hereby encourage you to use these.
In addition, OnlineCasino Europa offers players to individually further reduce the maximum spending limit imposed by law (wagering and loss limits: daily, weekly, monthly, session duration limit). OnlineCasino Europa requires at least 7 days to process requests to increase the personal maximum spending limit; reduced limitations however are effective immediately.
The player can himself stipulate from what size a win can be transferred.
The player can lock their self out of the online casino for specific time periods. In such a case OnlineCasino Europa offers the following options:
The player account is deactivated for the duration of the block. If a player account is blocked or closed, the money in the account will be transferred back to the player within 5 working days.
Personal support for our players is provided in relation to prevention of addiction by professionals.
A qualified social worker is responsible for addiction prevention at OnlineCasino Europa.
Should you require help, you can contact us at this e-mail address: [email protected]
Please understand that contact by e-mail must be recorded, without exception. Our colleague will contact you by telephone in urgent cases.
Hotline for the Federal Centre for Health Information (BZgA)
The following organisations offer help in case of problematic gambling habits:
Switzerland: www.careplay.ch , www.spielprobleme.ch
You can also asses your situation with the following checklist.
Check if you are exhibiting any of these behaviours:
If several of these statements apply to you then you may have a serious problem and you should consult either our representative for addiction prevention or one of the listed agencies. As a first measure we recommend that you block yourself from our online casino immediately.
Note: You will continue playing outside Maltese jurisdiction
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This policy applies to OCG International Ltd (OCG) and any related group entities that may be involved in the collection, processing, storing, sharing or deletion of your personal data, including all staff and volunteers, all contractors, suppliers and other people working on behalf of OCG.
It applies to all data that the company holds relating to you as a data subject, allowing you to become an identifiable individual.
OCG obtains, processes and retains information about employees, customers, suppliers and any other natural or legal person that the organisation has a relationship with, a one-off transaction or may need to contact.
At OCG we employ security protocols to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. All details that you entrust to OCG, whether in conversation or on the registration form are securely transmitted by means of modern technology and are exclusively used for specific purposes.
OCG uses a transmissions procedure that is based on the Transport Layer Security (TLS) Protocol. This enables a coding of the whole data transfer between your web browser and the webserver here at OCG. Because of this your data is protected during transmission from manipulation and unauthorised access.
OCG’s employees who have access to, or are associated with the processing your personal information, are obliged to respect the confidential nature of your information, pursuant to applicable data protection and privacy laws.
OCG complies with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta) requirements for the protection of the player’s personal data and to the General Data Protection Regulations (GDPR).
Why this policy exists
How we collect, store and process data
OCG processes your personal data for the purposes of allowing access, use of services, participation in games and provision of ancillary services.
Prior to completing registration, you will also be presented with the option to receive promotional communication or not. Whilst not selecting this option may result in you not learning about OCG periodic offers and great promotions, this will not prevent OCG from communicating with you in relation to the maintenance of your player account and gambling activity. You will always have full visibility of the personal details that you shared with us through the ‘My Account’ page.
You will be notified by email and will be required to accept the most recent version of the T&Cs each time a change is made, upon their subsequent log-in to your account. Should you contest the content of the changes to the T&C’s you will need to contact support [email protected], so as to discuss your concerns and if necessary request your account to be closed.
Uses of personal information
OCG may use your personal information for the following purposes:
OCG reserves the right to record all calls, internet communications and details of transactions the player carry through the site.
Upon obtaining your consent, OCG may use your username and/or first name and region for promotional purposes.
Automatic gathering of data
Some information is also gathered automatically through web browsers or mobile applications by OCG, such as statistical data on your use of our website. These statistics are used to improve the website, your customer experience and our quality service.
This Log Data may include information such as computer Internet Protocol ("IP") addresses, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
While www.onlinecasino-eu.com; www.boombangcasino.com; www.slotilda.com and related URLS may contain links to websites operated by parties other than OCG, OCG is not responsible for the privacy practices or content of any such websites.
Disclosure to third-parties
OCG will only disclose your personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies, future owners of our business and suppliers we engage to process data on our behalf. Disclosure to the relevant Authorities shall only be made in circumstances where we are legally required to do so.
OCG operates its website and relevant services through internally vetted and approved third-party providers to fulfil its contractual and legal obligations in strict accordance with GDPR requirements, listed below.
Gaming platform and website
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To protect our website from attacks, all website traffic is routed through Cloudflare Servers. For information about the service and which data is processed, please refer to https://blog.cloudflare.com/what-cloudflare-logs/. The Cloudflare security policy can be found her: https://www.cloudflare.com/security-policy/
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The introduction of the General Data Protection Regulations (GDPR) has focused on placing control of personal data back in your hands, as the data subject. In this regard GDPR has reinforced your existing rights and introduced some quasi-new and new rights:
Storage and deletion of your personal data
One of your core rights as per GDPR is the right to be forgotten. However, this right is subject to OCG’s legal obligation to store your data for legally prescribed periods from the termination of the business relationship, under different regulations, including Anti-Money Laundering and Funding of Terrorism, VAT Act and Companies Act, to mention a few. Following the expiry of such prescribed periods, OCG will proceed to delete relevant data accordingly.
Cookies are small pieces of text data which are sent from the webserver to your PC where they are saved to your hard disk. They do not become a part of your system and cannot cause any damage. Cookies do not save your personal data and nor are they connected to your personal user data. It is standard for a temporary cookie to be used when you use this site. This serves the improvement of the safety of our casino platform, does not include and personal data and is automatically deleted from your PC after your visit. Another cookie serves for identification for advertisement partners. This ensures that you receive relevant game offers and information from this site. The storage of these cookies, “cookies from third parties”, can be deactivated in the appropriate settings of your web browser.
Data privacy statement for the use of Google Analytics
You can also opt out from being tracked by Google Analytics by clicking the following link. An opt-out cookie will be set, which will prevent your data from being collected in future when you visit this website:
Disable Google Analytics
We use the services of Cloudflare to protect our website from attacks. All inquiries to our website are transferred by way of Cloudflare servers, while saving your data. Which data are saved, is specified on this site: https://blog.cloudflare.com/what-cloudflare-logs/. Cloudflare security policy: https://www.cloudflare.com/security-policy/
Should you have any questions regarding how OCG stores your personal details, you may contact the Data Protection Officer as follows:
OCG International ltd
Level 3 (Suite 1535)
Tower Business Centre
Swatar, BKR 4013
Status as per 24.05.2018